Contact
Questions about an order, a product, or a wholesale inquiry — we respond to every message within one business day.
Customer support at Vaughn Society is handled by the same small team that selects and sources the products. This means when you write to us about a product concern, you are not speaking to a script — you are speaking to someone who knows the supplier, the batch, and the specification. Our support window is Monday to Friday, 10:00 to 19:00 IST, and Saturday 11:00 to 17:00 IST. We aim to respond to all enquiries within one business day and to resolve any quality-related issue within seven. For order tracking, your dispatch confirmation email contains a live tracking link — please check there first before writing to us, as it is usually faster.
Choose the channel that suits your query best.
Write to us at [email protected] for order queries, return requests, or general feedback. Please include your order number in the subject line for the fastest response. We do not use ticketing automation — a real team member reads and replies to every message.
Call +91 98412 33701 during business hours for urgent order assistance or wholesale enquiries. Our team speaks English and Tamil. Calls outside business hours are not monitored, but leaving a voicemail ensures a callback the following morning.
Our showroom and dispatch office is at 14 Anna Salai, Teynampet, Chennai, Tamil Nadu 600018. Walk-in visits are welcome during business hours — you can inspect catalog items in person before purchasing or collect pre-paid online orders directly.
For bulk orders, corporate gifting programmes, or wholesale partnerships, please email [email protected] with the subject line ‘Wholesale Enquiry’. We respond to all B2B queries within two business days and offer custom charcoal-gold packaging for orders above ₹25,000.
14 Anna Salai, Teynampet,
Chennai, Tamil Nadu 600018, India
| Monday | 10:00 – 19:00 |
|---|---|
| Tuesday | 10:00 – 19:00 |
| Wednesday | 10:00 – 19:00 |
| Thursday | 10:00 – 19:00 |
| Friday | 10:00 – 19:00 |
| Saturday | 11:00 – 17:00 |
| Sunday | Closed |
If you need to initiate a return, email us within 10 days of delivery with your order number, the item in question, and a brief description of the issue. For manufacturing defects, we arrange a pickup at no cost and process a full refund or replacement within 7 working days of receiving the item back. For preference-based returns, we offer an exchange against equal or higher-value catalog items. Refunds are issued to the original payment method and typically reflect within 3–5 business days depending on your bank. We do not charge restocking fees on any category — the process should be as friction-free as the purchase.
“I emailed about a damaged package at 11 PM on a Thursday and had a personal reply waiting when I woke up Friday morning. Replacement was dispatched same day, arrived Monday. The speed and tone of that response said more about Vaughn Society than any product description ever could.”
Meera Pillai, Kochi
Drop us a line at [email protected] — we will get back to you within one business day.
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